tuesday, 09 march 2021
24/7 Customer Support Service +7 (423) 230-69-09, (42337) 6-79-09


People with disabilities

Attention: upon reservation and purchasing an airline ticket please inform the ticket agent about the special services you need at the airport and in-flight.

For convenience of passengers with disabilities there are designated parking spaces across from the International Terminal. They are also equipped with direct phone service with the Lounge for people with disabilities.

Lounge for People with disabilities is based on the right-hand side of the Terminal, level 1 next to the Arrivals area in the Domestic area. It is equipped with all necessary facilities and utilities such as standard wheelchairs and C-MAX wheelchair enabling to board, deboard an aircraft and move on the aisle in the aircraft cabin. The airport staff responsible for attending the people with disabilities assist you in going through check-in, security check procedures and boarding an aircraft.

Please note that the decision of traveling by air is made by your own doctor or a carrier representative considering some matters: your current state of health, need for special equipment, limitation in number of passengers with disabilities on board. Please receive the carrier’s confirmation 48 hours prior the flight.

If you have any questions or suggestions please fill out a feedback form at our website www.vvo.aero or contact our Call Centre: +7 (423) 230-69-09.

Lounge for passengers with disabilities: +7 (423) 230-68-41; +7 (924) 730-03-65.

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